Term |
Definition |
A la Carte Menu |
A menu of food and drinks in which each item is individually listed and priced. |
All Inclusive |
Includes: 3 meals, snacks, drinks, kids' programs, and the use of other specified facilities. |
B&B - Bed and Breakfast |
1) A small scale hotel that provides a room and a breakfast. A B&B may also be a residential home setting and/or a historic building.
2) Room rate that includes the price of the room and breakfast. Also referred to as a Continental Plan
|
Bellboy |
Hotel employee who assists guests by carrying their luggage and running errands for them. |
Boutique Hotel |
Historical building refurbished and redesigned into a small scale luxury hotel. Boutique hotels are often themed. |
Continental Breakfast |
A small breakfast which usually includes coffee/tea, and pastries. |
Double Deluxe Room |
A larger room with a lounge area. |
Double Occupancy Rate |
Rate is based on a per-person charge for 2 people in a room. |
Double Room |
Room accommodating 2 guests. May include a double or queen size bed. |
Early Arrival |
Guest arrives to the hotel before the specified date or time of their reservation. |
Early Makeup |
Room status term indicating that a guest has reserved an early check-in time or has requested their room to be cleaned as soon as possible. |
English Breakfast |
An elaborate breakfast which usually includes: eggs, cereals, veggies, fruit, meat or fish, breads, beverages and preserves. |
Excutive Floor |
Hotel floor that offers first-class services to business and other travelers. |
Executive Housekeeper |
Manages the housekeeping department in a hotel. |
Executive Room |
Luxury room accommodating 1-2 guests. Usually offers exclusive services and amenities. |
Extended Stay |
Hotel that offers guest services for long periods of time and often offer weekly rates. |
Facilities |
Physical features of a hotel such as: accommodation, restaurants, bars, and meeting rooms. |
Family Rate |
Package room rate for parents and children occupying one guestroom. |
Full Board (FB) |
Includes 3 meals a day. |
Guest Account |
Record of a guest's charges and credits. Items may include: drinks at the bar, food purchases, movie rentals etc. The bill is maintained by hotel the hotel until check-out. It is also referred to as a guest bill, guest folio, and/or guest statement. |
Guest Amenities |
This term is used for the range of disposable items provided in guest room bathrooms. This includes: shampoo, conditioner, lotion, soap, toothpaste, toothbrush, shower caps, etc… The cost of these items are built into room rate. |
Guest History |
A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences. |
Guest Service Directory |
Package of documents and listings of hotel features & services as well as useful information about the surrounding area. The Directory is usually available in each room. |
Half Board (HB) |
Includes 2 meals (breakfast and usually dinner) a day. |
Hotelier |
Owner or manager of a hotel. |
Incidental Charges |
Charges for services not included in the package such as: phone calls, food, drinks, movies, etc. |
Independent Hotel |
Hotel with no chain affiliation or franchise. |
Mini Bar |
A small floor mounted refrigerator containing a variety of beverages and snacks located in guest rooms. |
Occupancy |
Refers to the use and / or booking of a room by a guest. |
Rack Rate |
A full, undiscounted room rate charge published for each accommodation as established by the hotel's management. |
Reception |
Also referred to as the front desk. This is a designated area in the hotel lobby where guests: are received, are checked-in, are checked-out, make requests, complaints and are offered general assistance. |
Resident Manager |
Manager in charge of the rooms. In some cases, the resident manager may also be in charge of security. |
Room Service |
Guest orders and receives food and beverages to their room. |
Safety Deposit Boxes |
Individual boxes provided for the safekeeping of guest valuables. |
Single Room |
Room accommodating 1 guest. Usually includes a single or double bed. |
Star Rating:
1 Star Hotel |
Low budget hotels. May not have maid service or room service. |
Star Rating:
2 Star Hotel |
Budget hotels. Usually offer maid service and room service. |
Star Rating:
3 Star Hotel |
Middle class hotels that are moderately priced. Usually offers daily maid and room services, pool access and internet access. |
Star Rating:
4 Star Hotel |
Luxury hotel. Offers a variety of personalized services. Also, often includes the use of a spa and fitness facilities |
Star Rating:
5 Star Hotel |
First-class hotel. Usually the most expensive. Catering to the needs of the most extravagant guests. Often include a private golf course. |
Star Rating:
None Star Hotel |
These accommodation facilities include: motels, cottages, bungalows and others with limited services. |
Traditional Lodging |
Guests pay nightly rates for single rooms or suites and have full access to the hotel's range of amenities and services. Rates begin at "rack" but vary based on: time of week, season, nearby events and attractions. |
Vacancy |
Refers to the availability of an empty room in a hotel or other accommodation facility. |
Wake Up call |
A request made by a guest to have the front desk call them in order to wake them up by a certain time in the morning. |
Walk in Guest |
Guest who checks in without having made a reservation. |
